Privacy Policy

Your privacy matters to Buzzix. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over your own data. By using our website and services, you acknowledge the practices described here.

1. Who we are

Buzzix is a digital visibility consulting service. When this policy refers to "we", "us" or "our", it refers to the Buzzix team operating this website and providing the services described in our offering.

2. Information we collect

2.1 Information you provide directly

• Order details: the email address you give us at checkout, the package you choose, and the target link or username you want the service applied to.
• Social handles: the public username or profile URL you submit so we can prepare the requested service.
• Communications: any message you send us through the contact form or by email.

2.2 Information we collect automatically

• Technical data: IP address, browser type, language, device type, operating system and time of visit.
• Usage data: pages you view, buttons you click, referrer, time spent on each section.
• Cookies and similar technologies: small data files stored in your browser to keep your session, remember your preferences and measure audience.

2.3 Information from third parties

When you submit a public social handle, we retrieve publicly available profile information (display name, number of followers, public posts) from the relevant platform or its public API to show you a preview before you confirm your order. We do not access private data, direct messages or anything that requires your login.

3. How we use your information

4. Cookies

We use cookies to keep your session active, remember your preferred currency and language, and measure how visitors interact with our website. You can control or delete cookies at any time through your browser settings. Blocking certain cookies may affect the functionality of the site.

5. Third-party services we rely on

To deliver our services we work with a small set of trusted providers. They each process data only to perform their specific function:

• Payment processors (Stripe, PayPal or similar) — handle your payment details securely. Buzzix never sees your full card number.
• Hosting and infrastructure providers — store the website and database on secure servers.
• Analytics providers — help us understand aggregated traffic patterns on the site.
• AI model providers (such as Anthropic) — used to generate optional content suggestions for certain services. Only the specific content submitted for analysis is shared; we do not send your personal details.

6. Data sharing

We do not sell or rent your personal data to anyone. We only share data when strictly needed:

• With the trusted providers listed above, under strict confidentiality agreements.
• When required by law, court order, or to protect the rights and safety of Buzzix, our users, or the public.
• In the event of a business transfer (merger, acquisition, sale of assets), in which case the new entity will be bound by this policy.

7. Data retention

We keep your data only as long as needed for the purposes described in this policy:

• Order records: kept for the duration required by accounting and tax laws (typically several years).
• Account activity: kept while your account is active and for a reasonable period afterwards.
• Support conversations: kept for a limited period to help us improve our service.

8. Your rights

Depending on your jurisdiction (for example under GDPR in the European Economic Area), you have rights over your personal data, including:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix incorrect or incomplete data.
• Deletion: request the removal of your data, subject to any legal retention obligations.
• Portability: receive your data in a structured, commonly used format.
• Objection: object to processing based on legitimate interest.
• Withdrawal of consent: withdraw your consent for marketing messages at any time.

To exercise any of these rights, please reach out via the contact page. We will respond within a reasonable timeframe as required by applicable law.

9. Security

We put reasonable technical and organisational measures in place to protect your data from unauthorised access, alteration, disclosure or destruction — including encrypted connections (SSL/TLS), access controls and regular reviews of our infrastructure. No system is perfectly secure, but we take the security of your data seriously.

10. International transfers

Because our service providers may be located in different countries, your data may be transferred across borders. When such transfers happen, we rely on appropriate safeguards (such as standard contractual clauses) to ensure your data remains protected.

11. Children

Buzzix is not intended for people under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will always be published on this page with a new "Last updated" date. For significant changes, we will make a reasonable effort to notify you through the website or by email where appropriate.

13. Contact

For any question about this Privacy Policy or the way we handle your data, please reach out through our contact page.